Guidelines for Service Requests:
Important: Call 9-1-1 for any life-threatening event
When to call 9-1-1:
Although there is no complete list of Emergencies, here are some guidelines for when to call 9-1-1:
* When you smell smoke or see a fire. If you are in the building that is on fire, evacuate
immediately and call from outside the building.
* When there is a Medical Emergency, poisoning, or injury.
* Any situation that is potentially dangerous and you are not sure whom to call.
Placing a Service Request:
The information below will assist you in the event items in your home should require service.
It is our policy to provide courteous, effective, and timely service. Routine requests are consistently
completed within 72 hours. However, weather conditions, parts availability, and contractor scheduling
must be taken into account. We appreciate your cooperation.
24-hour Emergency Service Number - CALL THE 1-800 Number given to you at your Lease Signing
Your phone call will be answered anytime, day or night, and the Service Request Information will be
conveyed to your community's service team. They at the 1-800 Number will be able to assist you with
these types of Emergency Issues:
* Gas odors (If you suspect a gas leak, you should evacuate the building immediately and call from
outside. Do not smoke or operate electrical switches or appliances. These items may produce a
potentially dangerous spark.)
* No heat or electricity (Loss of Heat in Extreme Cold Weather Conditions)
* Loss of Air Conditioning in a Medical Emergency in Extreme Hot weather conditions
* No water or no hot water
* Toilet problems (NO WORKING TOILET IN THE HOME OR APARTMENT)
* Roof leaks
* Refrigerator problems
* Water leaks of any kind
* Broken windows or doors
* Fire or Natural Disaster
Other service requests
You can also place any Routine Service Request (Non-Emergency) via the regular telephone number or
the Online Service Request Form.
1, 2 & 3 Bedroom Apartments and Townhomes Rentals in Troy, Piqua, Sidney & Anna, Ohio Near Dayton & Lima, Ohio
FIRST TROY CORP. RENTALS
Troy, Ohio 45373
Apartments and Townhomes Rentals in Troy, Tipp City, Piqua, Sidney and Anna, Ohio Near Lima, Ohio
1, 2 & 3 Bedroom Apartments and Townhomes Rentals in Troy, Piqua, Sidney & Anna, Ohio Near Dayton & Near Lima, Ohio